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Resume

Resume
Professional ​
info​​

I am a Virtual Assistant and I specialize in providing exceptional administrative and online assistance to my clients. As a Virtual Assistant, I have trained and managed a small team of Interns to complete different tasks/projects. I also assisted in doing Website updates, email management, file management, campaign set up for sending an automated SMS blast, call flow sequence set up for Auto Attendant,  simple video editing, and video upload to a YouTube channel.

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Prior to working as a Virtual Assistant, I was a Customer Interface Associate and worked my way to be moved to a back office setting handling US payroll processes.  I became a Subject Matter Expert and later became a Team Manager.  With these experiences, I bring with me skills for analysis and organization of tasks and I was able to maintain a good client relationship.  This will gear me in providing high-quality virtual assistance to clients and contribute to making their business successful. 

Apps and Tools
  • MS Office/Google Apps/Zoho Apps
  • WordPress/Elementor/WIX
  • ManageWP/Wordfence
  • Canva/InVideo
  • Slack/Zoom/Skype
  • Trello/Asana/Teamwork Projects
  • Calendly/Buffer/Loom
  • eMobile Platform
  • YouTube Studio
  • Screencast-o-Matic
  • Blaster Online/Speechelo
  • Article Forge
  • Plectica/Lucid Charts
Work​
experience​
Virtual Assistant
Digital Marketing Agency | Aug 2020 - Present
 
  • Website updates using WordPress/Elementor
  • Creates SOP Documentation with a Video walkthrough
  • Campaign set up for sending out an automated SMS Blast
  • Call Flow set up for an Auto Call Attendant
  • Intern training for various projects/tasks
  • Basic Local SEO
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Social Media Manager - Project Based

​HealthCare Company | July 2020

 

  • Created a content calendar to promote the client's products and first Virtual Job Fair event

  • Posted content on the client's social media account. Managed scheduled posting

  • Responded to messages/inquiries 

 

US Payroll Manager/Operations Lead/SME

IT/Business Services/Semiconductor company | Nov 2009 - June 2020

 

  • ​Managed payroll day to day operations/tasks/deliverables

  • Performance management for direct reports

  • Identified/led different process improvements

  • Escalation and Issue management with root cause analysis

 

Customer Interface Associate

​IT Company/Business Services | Oct 2006 - Oct 2009

 

  • Attended to first level customer/technical support via calls and emails

Training/Certification

General Virtual Assistance

Filipina HomeBased Moms

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Virtual Assistant Internship

Digital Marketing Agency

Skills

Virtual Assistant Skills

  • Detailed SOP creation with Video Walkthrough

  • Website Editing/Management

  • Install/update plugins/themes in WordPress sites

  • Campaign set up for an SMS Blast

  • Process Flow Creation

  • Email/Calendar Management

  • Photo/Video Editing

  • Project/Tasks Management

  • Electronic File Management

Social Media Profiles

  • Facebook
  • LinkedIn
  • Instagram
  • Twitter
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